Re: Fwd: Access to SilverPlatter via WebSPIRS 4

[David Stern <david.e.stern@yale.edu>]

While there have been some minor concerns about response time
from INSPEC users, I would prefer to wait and see if this continues
before changing URLs.



> Here's a question for the group.  I got the following from SilverPlatter.
> Note, when they say WebSPIRS v.4, they mean the JAVA version. 
> 
> The gist is that due to heavy use, the performance on this server is
> degrading.  AND if we want to they will send us a new URL which presumably
> will get us off this particular server and balance their load a little better.
> 
> So the question for us is, have we seen a performance degradation?  If so,
> do we find it annoying enough to be willing to change ALL our
> java-silverplatter urls?
> 
> Finally, they don't mention whether the shift they suggest will in turn
> impact our web-silverplatter urls.  If the answer to either of the two
> above questions is even somewhat positive, I would need to investigate that
> as well.
> 
> If I don't hear anything, I will do nothing...
> 
> --Kim
> 
> >
> >We have seen a significant increase in WebSPIRS v4 usage and some
> >customers have experienced a decrease in performance.  In order to
> >assist those customers and prevent others from experiencing problems, we
> >
> >have set up new URLs. These new URLs will reduce the load on the current
> >copy of WebSPIRS and help us to load balance.
> >
> >If you are experiencing problems or are interested in making a change
> >before problems occur, please contact
> >support@silverplatter.com with the following information:
> >
> >-your name
> >-your organization or institution
> >-the current URL(s) that you use to access WebSPIRS v4
> >-the date that SilverPlatter should disable your existing URL (we
> >recommend no more
> >than 7-14 days)
> >
> >We will configure a new URL for you and send it to you in e-mail.
> >
> >PLEASE NOTE: This change is only for users that access a URL that begins
> >with:  http://webspirs.silverplatter.com:8000
> >
> >
> >***************************************************************************
> *********************
> >
> >Please contact technical support (support@silverplatter.com) with any
> >questions that you have.
> >
> >Thank you for your time.
> >Julie Oliveras
> >Manager, SilverPlatter Technical Support
> >support@silverplatter.com
> > 
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Kimberly Parker
> Electronic Publishing & Collections Libn
> SML 606 or Med Lib TS
> 432-0067 or 785-7116
> mailto:kimberly.parker@yale.edu
> 
> 

***************************************************************

  David Stern
  Director of Science Libraries and Information Services
  Kline Science Library
  Yale University
  219 Prospect Street
  P.O. Box 208111
  New Haven, CT  06520-8111

  phone:  203 432-3447
  fax: 203 432-3441

  email:  david.e.stern@yale.edu