Fwd: SilverPlatter Internet Service Upgrade

[Kimberly Parker <kimberly.parker@yale.edu>]

Webspirs 5.0 finally!

Note the fact that our current urls will not automatically use the new 
Webspirs 5.0 until we request such.  Just let me know whether you want them 
changed on Monday, sometime next week, or in January.

--Kim

>Date: Wed, 12 Dec 2001 16:46:25 -0500
>From: "Support" <support@silverplatter.com>
>X-Mailer: Mozilla 4.7 [en] (WinNT; U)
>X-Accept-Language: en
>Subject: SilverPlatter Internet Service Upgrade
>
>Dear SilverPlatter Internet Service Customer,
>
>We are pleased to announce the general release of Dbserver, WebAdmin and 
>WebSPIRS 5.0 on SilverPlatter's Internet
>Service!
>
>The upgrade will take place Sunday, December 16 and will include upgrading 
>all database servers to Dbserver 5.0,
>implementing load balancing for the servers and installing WebSPIRS 5.0.
>
>What happens to my access to WebSPIRS 4.3/3.1?
>Your access to WebSPIRS 4.3/3.1 will remain unchanged!
>
>Please contact support@silverplatter.com to request configuration changes 
>or to convert your WebSPIRS 4.3/3.1 access to WebSPIRS 5.0.
>
>What happens to my beta URL?
>If you have been beta testing WebSPIRS 5.0 on the Internet Service, your 
>beta URL will remain active until you are contacted
>by Technical Support and provided a new URL. You will be contacted 
>following the upgrade.
>
>Will there be any downtime?
>Internet WebSPIRS and Z39.50 Access
>There will be no downtime for customers that access databases via WebSPIRS 
>installed at SilverPlatter!
>
>What differences will users see?
>1. For SilverLinker subscribers only: The FTXT field (that contains the 
>SilverLinker links) will be displayed at the end of the
>record rather than below the SO (Source) field.
>
>2. For customers that subscribe to databases on multiple servers: All of 
>the databases that you subscribe to will be presented in
>one list and sorted alphabetically. You will no longer see different 
>headings (representing different servers) within the database
>menu.
>
>Contact Information
>If you have any questions prior to the upgrade please contact Technical 
>Support by email: support@silverplatter.com or phone:
>(800) 343-0064; (781) 769-2599
>
>If you have any questions or problems this weekend, please leave a voice 
>mail message for Technical Support and your call
>will be returned within 60 minutes.
>
>Sincerely,
>Julie Oliveras
>Manager, Technical Support
>Ovid/SilverPlatter