Fwd: Re: quality of Webspirs 5

[Kimberly Parker <kimberly.parker@yale.edu>]

Of possible interest.

--Kim

>Date:         Wed, 11 Dec 2002 07:40:20 -0600
>From: Gayla Byerly <GByerly@LIBRARY.UNT.EDU>
>Subject:      Re: quality of Webspirs 5
>To: SPIN-L@LISTSERV.SILVERPLATTER.COM
>
>Dr. Goodman-
>I have been very frustrated with the Webspirs interface as well. When
>we realized that our patrons have to log out in order to change to
>another SilverPlatter database, we were very disappointed. It is
>impossible to train all our students to log out from the public stations
>since no other interface has this problem. Imagine our dismay when we
>found that even if the student logs out of one SilverPlatter database to
>change to another SilverPlatter database, but hits the back button on
>the browser at any time, the student is still in the same database even
>if they choose another database from the list. I have repeatedly asked
>our SilverPlatter rep what the timeline is to fix the problem. I have
>been told there is no timeline. I have wondered if all the other
>universities using this product are not aware of the problem or just not
>as disgruntled as we are. Surely if we all voice our concern, then the
>company will be aware how serious we think the problem is.
>
>
>Gayla Byerly
>University of North Texas
>Willis Library
>P.O. Box 305190
>Denton, TX 76203-5190
>GByerly@library.unt.edu
>Office: 940-565-2014
>Fax: 940-565-2599